Terms and Conditions
Last Updated: August 18, 2026
1. Agreement to Terms
These Terms and Conditions govern use of xpanddigital.io and general interactions with DirectRank LLC, a Delaware limited liability company doing business as Xpand Digital.
Client services are also governed by the applicable proposal, order form, statement of work or other signed agreement. If a signed agreement conflicts with these website terms, the signed agreement controls for that engagement.
2. Services Description
Xpand Digital provides digital marketing services including but not limited to:
- Search engine optimization (SEO)
- Pay-per-click advertising (Google Ads) management
- Social media marketing (LinkedIn, Facebook, etc.)
- Email marketing and cold outreach
- SMS marketing campaigns
- Website conversion optimization
- Marketing automation and AI implementations
- Review management systems
- Database reactivation services
3. Communication Consent
When you provide contact information, we may use it to respond to your request and administer an existing service relationship. Marketing communications are sent only where you have provided the required permission or another lawful basis applies.
- Email responses and service communications
- SMS messages where the relevant consent requirements have been met
- Phone calls requested by you or reasonably connected to an existing enquiry or engagement
You may opt out of marketing SMS by replying STOP and use an unsubscribe link where one is provided in a marketing email. Service and transactional messages may still be sent where permitted.
4. Client Responsibilities
You agree to:
- Provide accurate, current, and complete information
- Provide timely access to necessary accounts, platforms, and assets
- Pay all fees as agreed
- Maintain confidentiality of account credentials
- Respond to requests for information within reasonable timeframes
- Comply with all applicable laws and platform terms of service
- Have proper authority to engage our services
5. Payment Terms
Fees, currency, billing frequency, payment dates, taxes, expenses, late-payment consequences and any refund or cancellation rights are stated in the applicable written agreement or invoice. Xpand Digital may pause work for overdue amounts where the applicable agreement permits.
6. Service Delivery
The scope, dependencies, start conditions, communication process, reporting cadence, renewal terms and delivery sequence are stated in the applicable written agreement. Dates and milestones may depend on access, approvals, third-party platforms and client cooperation.
7. Results Are Not Promised
Unless a signed agreement expressly states otherwise, forecasts, estimates, examples and recommendations are not promises of a specific outcome, ranking, revenue or return. Marketing results depend on factors including:
- Market conditions and competition
- Client implementation and cooperation
- Platform algorithm changes
- Industry regulations
- Product/service quality
8. Intellectual Property
- We retain ownership of our pre-existing methods, processes, software, templates and know-how
- You retain ownership of your content and materials
- You grant us license to use your materials for providing services
- Custom work created for you becomes your property upon full payment
- Case study rights must be agreed upon separately
9. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the service relationship. This includes business strategies, customer data, and trade secrets.
10. Data Protection
- Each party is responsible for the data-protection obligations that apply to its role
- Clients must have the rights and permissions required for data supplied to Xpand Digital
- Processing instructions and security responsibilities may be defined in the applicable agreement
- See our Privacy Policy for information about website and contact data
11. Limitation of Liability
Our total liability is limited to the amount paid for services in the preceding month. We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits or revenue
- Platform penalties or bans
- Third-party actions
12. Indemnification
You agree to indemnify Xpand Digital against claims arising from:
- Your violation of laws or regulations
- Your products or services
- Content you provide
- Breach of these terms
13. Termination
Duration, renewal, notice, termination rights, transition responsibilities, access removal and amounts due on termination are governed by the applicable written agreement. Terms that by their nature should survive termination remain in effect.
14. Dispute Resolution
We encourage parties to raise disputes directly first. Any venue, arbitration procedure or other dispute process for a client engagement is stated in the applicable signed agreement. Website-use disputes remain subject to applicable law and any mandatory rights that cannot be excluded.
15. Governing Law
The governing law for a client engagement is stated in the applicable signed agreement. DirectRank LLC is a Delaware limited liability company. Nothing in these terms excludes mandatory rights that apply under relevant law.
16. International Services
We provide services internationally with contact points in:
US United States: (323) 289-6927
AU Australia: +61 482 094 735
Services are delivered remotely from various locations.
17. Changes to Terms
We reserve the right to modify these terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance.
18. Severability
If any provision is found unenforceable, the remaining provisions continue in effect.
19. Entire Agreement
These website terms, together with policies referenced here, govern website use. A signed client agreement may add to or replace these terms for a specific engagement and controls to the extent of any conflict.
Contact Information
For questions about these terms:
DirectRank LLC dba Xpand Digital
AU Australia: +61 482 094 735
Operational base: Santa Monica, California, United States