Terms and Conditions

1. Agreement to Terms

These Terms and Conditions govern your use of services provided by DirectRank LLC, a Wyoming limited liability company doing business as Xpand Digital.

By accessing https://xpanddigital.io/ or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part, you may not access our website or use our services.

2. Services Description

Xpand Digital provides digital marketing services including but not limited to:

• Search engine optimization (SEO)
• Pay-per-click advertising (Google Ads) management
• Social media marketing (LinkedIn, Facebook, etc.)
• Email marketing and cold outreach
• SMS marketing campaigns
• Website conversion optimization
• Marketing automation and AI implementations
• Review management systems
• Database reactivation services

3. Communication Consent

By providing your contact information, you agree to receive:

• Email communications about our services
• SMS/text messages to the phone number provided
• Phone calls to discuss services and updates

You may opt-out of SMS by replying STOP and emails by clicking unsubscribe. Phone communication preferences can be updated by contacting us.

4. Client Responsibilities

You agree to:

• Provide accurate, current, and complete information
• Provide timely access to necessary accounts, platforms, and assets
• Pay all fees as agreed
• Maintain confidentiality of account credentials
• Respond to requests for information within reasonable timeframes
• Comply with all applicable laws and platform terms of service
• Have proper authority to engage our services

5. Payment Terms

• Services are billed monthly in advance unless otherwise agreed
• Payment is due upon receipt of invoice
• Late payments may incur a 1.5% monthly fee
• We reserve the right to suspend services for non-payment after 7 days
• Setup fees are non-refundable
• No refunds for partial months of service
• All fees are in USD unless otherwise specified

6. Service Delivery

• Services begin upon receipt of first payment
• We operate Monday-Friday during business hours
• Response times: within 24 business hours
• Monthly services renew automatically
• Performance reports provided monthly

7. No Guarantee of Results

While we have generated $96M+ for clients and managed $13M+ in ad spend, we cannot guarantee specific outcomes, rankings, or revenue. Marketing results depend on factors beyond our control including:

• Market conditions and competition
• Client implementation and cooperation
• Platform algorithm changes
• Industry regulations
• Product/service quality

8. Intellectual Property

• We retain ownership of our proprietary methods, processes, and frameworks (including the Growth Machine™ system)
• You retain ownership of your content and materials
• You grant us license to use your materials for providing services
• Custom work created for you becomes your property upon full payment
• Case study rights must be agreed upon separately

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the service relationship. This includes business strategies, customer data, and trade secrets.

10. Data Protection

• We comply with applicable data protection laws
• Client data is stored securely
• Data is only used for agreed services
• See our Privacy Policy at https://xpanddigital.io/privacy-policy

11. Limitation of Liability

Our total liability is limited to the amount paid for services in the preceding month. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or revenue
• Platform penalties or bans
• Third-party actions

12. Indemnification

You agree to indemnify Xpand Digital against claims arising from:

• Your violation of laws or regulations
• Your products or services
• Content you provide
• Breach of these terms

13. Termination

• Either party may terminate with written notice
• Services are month-to-month with no long-term contracts
• Upon termination, client receives all owned materials
• Client remains responsible for fees incurred
• Access to our platforms ends immediately upon termination

14. Dispute Resolution

We prefer to resolve disputes directly. If needed, disputes will be resolved through binding arbitration in the State of Wyoming, in accordance with the rules of the American Arbitration Association.

15. Governing Law

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. DirectRank LLC is a Wyoming limited liability company.

16. International Services

17. Changes to Terms

We reserve the right to modify these terms at any time. Changes are effective immediately upon posting to https://xpanddigital.io/terms. Continued use constitutes acceptance.

18. Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

19. Entire Agreement

These terms constitute the entire agreement unless superseded by a signed written agreement.

Contact Information